Refund Policy

Not loving your purchase? No worries! Our Return & Exchange Policy lets you return or swap it within 7 days of delivery.

Conditions for Return or Exchange:

• The product must be in its original packaging and condition.
• Proof of purchase, such as the order number or receipt, is required.
• Returns or exchanges are accepted within 7 days from the date of delivery.

How to Initiate a Return or Exchange:

• Need to return or exchange something? Just email our support team at info.thelunestore@gmail.com with your order number, product info, and why you want to return or exchange.

Refund or Exchange Process:

• Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund or exchange.
• If approved, refunds will be processed to the original method of payment.
• Exchanges will be shipped promptly after approval.

Shipping Costs:

• Customers are responsible for return shipping costs, except for damaged, defective, or incorrect items.

We'll process your order quickly. If delayed, please contact us.

Email: info.thelunestore@gmail.com
Call us: +92 309 9104176

Address: Canal Bank Road, Lahore.